⚠️ Draft — placeholder text pending legal review. This is not legal advice and not the final agreement.
Complaints
Last updated: — · Draft v0.1
How to complain
If something goes wrong, email complaints@lumera-ng.io with your name, account email, and a description of the issue.
What happens next
We acknowledge complaints promptly and aim to resolve them within a defined period [TBD]. You will receive a case reference.
Escalation
If you are not satisfied with the outcome, you may escalate to the relevant partner institution or competent authority [TBD].